In an unexpected twist, a Chinese GPU manufacturer, Zephyr, has stepped up to address the issues surrounding the high-end RDNA 2 GPUs. While other companies have been reluctant to replace these faulty graphics cards, Zephyr is taking a different approach by offering replacements for these malfunctioning units. This move sheds light on a growing problem within the industry.
Zephyr’s Commitment to Replacement and After-Sales Service
The recent revelation by Zephyr highlights the widespread problem of defective RDNA 2 GPUs, specifically the RX 6800 and RX 6900 XT models. Despite many vendors in China rejecting warranty claims, Zephyr has pledged never to refuse service for these failed components. Reports suggest that there are numerous cases where the issue has been ignored by other companies, but Zephyr continues to uphold its commitment to customer satisfaction, regardless of the condition of the GPU chips.
Customer Assurance and Future Plans
Zephyr’s RMA manager addressed the skepticism surrounding their after-sales service, emphasizing their dedication to replacing defective GPU cores. The company has faced similar challenges with Navi 21 GPUs, including the RX 6800/6900 XT models, which are susceptible to core bulging. Despite others refusing replacements, Zephyr has consistently provided new GPU cores to users, regardless of the cause of failure. This unwavering commitment is evidenced by the defective cores they receive daily and store in their warehouse.
This is the RMA manager from Xifeng. I’m aware that there has been a lot of skepticism online regarding our after-sales service, and it’s true that there have been cases where we did not handle things well. However, I want to make it clear that there has not been a single case where we refused warranty coverage due to a defective GPU core. In this regard, we have done our best to uphold the bottom line of GPU after-sales support.
Even with Navi 21 GPUs (the well-known RX 6800/6900 XT models that are prone to core bulging), despite many refusal cases from other brands, we replaced the GPU cores for users regardless of whether the issue was bulging or a short circuit. These defective cores are still stored in our warehouse. In fact, we receive GPUs with faulty cores for after-sales service on a daily basis.
Going forward, we plan to collaborate with another content creator to take some of these defective cores and turn them into commemorative items for a giveaway. Thank you all for your support. (Machine Translated)
– Zephyr
Whether it’s bulging, short-circuiting, or cracking, Zephyr is committed to replacing these GPUs, which is truly commendable. The company has displayed a substantial number of defective RDNA 2 GPU dies, particularly those from Radeon RX 6800 and RX 6900 XT models. Some dies exhibit cracks, while others have bulged. Additionally, a video showcases a bulging RDNA 2 GPU die, proving that the issue is more prevalent than it appears.